Fit is seeking a friendly Customer Service Administrator to join a growing business in Mobile, Alabama. This position must be able to provide prompt technical support via phone, web, email, and chat. Excellence in customer service skills is a must. A background in customer support is also preferred. We are looking for a self-motivated person who is willing to take ownership of customer issues reported and see those problems through to resolution.
Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented. Applicants must also be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal person in order to maximize customer satisfaction. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.